Reception Volunteer

As a Reception Volunteer, you'll be the first point of contact for visitors, helping to create a warm, friendly, and welcoming environment while supporting the day-to-day running of reception.

Responsibilities:

• Welcome and assist visitors, providing information and directing them to the appropriate area.
• Arrange guided tours when requested and ensure reception remains attended.
• Answer telephone calls promptly, take messages, and direct enquiries appropriately. Record visitor numbers, telephone calls, and messages accurately.
• Assist with booking enquiries and pass information to the appropriate staff member.
• Distribute post and provide administrative support as required.
• Support special events and other reception-related activities.
• Carry out other reasonable duties to help the smooth running of the organisation.

Skills

• Friendly, welcoming, and approachable.
• Good communication and interpersonal skills.
• Organised with attention to detail.
• Comfortable answering telephone and face-to-face enquiries.
• Reliable and able to work independently and as part of a team.
• Basic Administrative skills are desirable but not essential.