Group Support Volunteers

Across the UK, our 250 local groups play a vital part in supporting people affected by MS. They provide a sense of belonging, unity and friendship, and deliver services and support for the local MS Community.

As our local group Support Volunteer you’ll sign-post people affected by MS to information about local and national services. That could be helping someone access information about the care or benefits they need or giving them a hand with a grant application.

In this role you’ll be able to develop your befriending, listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.

What the role involves

This role may vary depending on needs, but is likely to include:

• Signposting people to up to date information about services available from either the local group or external sources including benefit services and in respect of health and social care to their local Adult Social Care Services, MS clinical team or GP.

• Occasional assistance for people who require help to complete grant applications and helping to collate supporting paperwork

• Playing a befriending role with people affected by MS e.g. through visits, in accordance with the Society’s lone working Policy, or telephone contact.

• Helping the Lead Support Volunteer collate local and national services signposting lists

• Connecting people to other sources of help such as peer networks and social events

• Promoting our publications or web based services

• Supporting the group’s shared responsibility for designing and delivering services in line with our principles of quality service delivery so that they are safe, effective and have a positive impact on those using them

• Referring any in-depth support needs to our national Helpline

We can support you to develop the skills you need for this role, including an induction into all the areas outlined.

You will have a chance to discuss your role and any additional needs with us.


What you need for this role


  • Empathetic listening and interpersonal skills
  • Able to apply disability, equality and inclusion practices
  • Able to adopt an objective view rather than a personal one
  • Able to keep people’s personal data safe
  • Confident using Microsoft Office, the internet and email
  • Able to understand and apply our risk management system Desirable
  • Committed to our values
  • Keen to develop skills and experience
  • Able to recognise limitations of the role and own skills
  • Recognise and respect a diversity of views, attitudes and lifestyles and committed to maintaining confidentiality

In order to volunteer in this role you will need to:

  • Complete the Welcome and Induction Checklist in the back of your Welcome Pack (opens in new window).
  • Complete the training listed below:
  • Must do training Role specific training MS Support Volunteer eLearning Data protection eLearning Induction with your volunteer point of contact
  • Attend Support Forums and participate in ongoing training


  • Diversity and equal opportunities policy
  • Accessibility
  • Child Protection
  • Complaints Policy
  • Confidentially Policy
  • DBS check required
  • Ex Offenders
    Don\'t know
  • Expenses reimbursed
    Mileage paid at 45p mile and other fares on production of receipts. Paid monthly by BACS
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Duke of Edinburgh Award
  • Suitable for Supported Volunteering
  • Suitable for Under 16's
  • Suitable for Under 18's
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
    Whilst on the premises
  • Vulnerable Adults Policy
  • Written role description
    However it is necessary for us to adapt this to include the Caf???? role.

When can I volunteer?

Start Date: 14/05/2018

End Date: 30/11/2024

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No


This opportunity has no specific location.

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