Volunteer Outreach Coordinator

Citizens Advice Isle of Wight see people at a number of community locations across the island, with Advisers assisting with a wide range of issues, from supporting them to complete a Blue Badge form to advising on how to get a deposit back from a landlord.

You will be based in our office at Ryde Library, assisting our Advisers working from Ryde Aspire and Ryde Library.

You will be helping clients to complete our consent and data forms, scanning in documentation and adding information to our confidential database.

You will be talking to clients, taking details of their issues and, where appropriate, signposting them to trusted sources of information on our Isle Help, Isle Find It and Citizens Advice websites.

You may also be making referrals to our Isle Help partner organisations.

Volunteer Outreach Coordinators are the gateway to the General Advice services, explaining the process to the client and ensuring that the client’s needs are met.


You don’t need specific qualifications or skills but you’ll need to:

be friendly and approachable be non-judgemental and respect views, values and cultures that are different to your own have good IT skills have clear handwriting be calm under pressure be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection be willing to undertake training in your role


  • Diversity and equal opportunities policy
  • Accessibility
  • Age restrictions
  • Child Protection
  • Complaints Policy
  • Confidentially Policy
  • DBS check required
  • Ex Offenders
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Duke of Edinburgh Award
  • Suitable for Supported Volunteering
  • Suitable for Under 16's
  • Suitable for Under 18's
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Vulnerable Adults Policy
  • Written role description

When can I volunteer?

Start Date: 14/03/2022

End Date: 30/12/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

We ask that Volunteers do a minimum of six hours a week which can be done over two days or on the same day


Ryde Library
101 George Street
PO33 2JE

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