Volunteer Co-ordinator

The Ventnor & District Local History Society (“the Society”) is looking for a Volunteer Co-ordinator to lead the management of volunteers within the Ventnor Heritage Centre.

As a registered charity, the Society is involved in community events, providing talks and slide shows on local history, and local heritage walks. The Heritage Centre serves as the headquarters of the Society’s operations, housing its museum and archives which are open to the public most of the year.

The Volunteer Co-ordinator’s overall responsibility is for the recruitment, training, and management of volunteers at the Heritage Centre.

• They act as the first point of contact to ensure a positive experience for our volunteers and ultimately, a positive experience for all visitors to the Heritage Centre.

• They will deliver training to equip volunteers with the knowledge and skills required to undertake their role effectively and with confidence whilst overseeing the day-to-day activities of volunteers.

• The Co-ordinator will maintain ongoing communication with volunteers and the Trusteeship, providing updates, and addressing any concerns or issues, as well as maintaining the values of the Society and its objectives within the Ventnor community.

Skills

The Society is seeking:

• an excellent communicator with interpersonal skills to effectively interact with volunteers, Trustees and Heritage Centre visitors.
• strong organisational and time management skills to manage volunteer schedules and can act swiftly to ensure any gaps in volunteer coverage can be maintained during Heritage Centre opening times. 
• problem-solving and conflict-resolution skills, to address any volunteer or volunteering related issues that may arise and assist in maintaining a safe and enjoyable volunteering environment and visitor experience. 
• a confident user of social media, including What’s App, Facebook and ideally Twitter.