Ticket Office/Customer Service/Information

The first face a visitor sees when they come to the IW Steam Railway could be you, a friendly face who will meet and greet, give them advice on what they can see and do and sell them a ticket and a guide book. These days our booking clerks use a modern Epos (till) system which is very easy to use and full training is given.

We are currently in need of individuals to work in our booking office(s) at Havenstreet, our lovely \'new\' Edwardian booking office at Wootton and \'new\' Southern Railway themed Smallbrook station building.


• An interest in preserving an important part of Britain's national heritage

• A team player with the ability to take responsibility

• Good communication skills an asset

• Friendly and helpful

Whether you like the idea of making new friends and just helping out or something more challenging, we can train you and find you something to do! Even helping to keep the facilities tidy would ease the workload! Our enthusiastic team includes people from a wide variety of backgrounds, men and women, young and not-so-young, so whatever your background you can be assured of a warm welcome.


  • Diversity and equal opportunities policy
  • Accessibility
  • Child Protection
  • Complaints Policy
  • Confidentially Policy
  • DBS check required
  • Ex Offenders
  • Expenses reimbursed
    For approved expenditure.
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Duke of Edinburgh Award
  • Suitable for Supported Volunteering
  • Suitable for Under 16's
  • Suitable for Under 18's
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Vulnerable Adults Policy
  • Written role description

When can I volunteer?

Start Date: 01/09/2017

End Date: 03/04/2023

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening No No No No No No No


The Railway Station
Main Road
Isle of Wight
PO33 4DS

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