Shop Floor Sales Assistant Volunteer

Our sales assistant volunteers are the first point of contact for customers when they enter our shops.

As a sales assistant volunteer you will greet customers, help them find the items they’re looking for and answer their questions where you can.

With support from the shop team, your invaluable efforts at keeping the sales floor well stocked and organised will help us beat heartbreak forever by raising as much as we can to fund lifesaving research.

Say hello to the team:

Funding for researchers begins at your local charity shop. Last year our British Heart Foundation UK charity shops across the UK raised an incredible £28 million – this wouldn’t have been possible without our fantastic volunteers.

Our team is bright and bubbly, and we love meeting people from all walks of life.

Typical tasks include:

• Helping customers on the shop floor & providing good all-round customer service

• Promoting our campaigns and any instore sales to customers

• Working on window and shop displays

• Keeping the shop tidy, clean and well organised – some light housekeeping

• Helping your fellow volunteers and staff

You get a lot from volunteering too:

• A chance to work in a friendly team, make new friends & meet a diverse group

• The feel-good factor of making an invaluable contribution towards the British Heart Foundation goal to Beat Heartbreak Forever

• The time to develop your confidence and interpersonal skills, and socialise

• The ability to gain valuable retail experience to add to your CV and learn new skills

• Flexibility to fit with your lifestyle

• Reasonable travel reimbursed in agreement with the Manager


Cheerful and happy to work with customers we can then support with any additional training for this role


  • Diversity and equal opportunities policy
  • Accessibility
    Please get in contact for more details to see if we can accommodate each individual
  • Age restrictions
  • Child Protection
    Safeguarding Policy and Team in place
  • Complaints Policy
  • Confidentially Policy
  • DBS check required
  • Ex Offenders
  • Expenses reimbursed
    Please discuss with store/Shop Manager
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Duke of Edinburgh Award
  • Suitable for Supported Volunteering
  • Suitable for Under 16's
  • Suitable for Under 18's
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Vulnerable Adults Policy
  • Written role description

When can I volunteer?

Start Date: 13/12/2021

End Date: 31/01/2023

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening No No No No No No No


63 High St
PO30 1BA

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