Front of House Assistant

The role of the Museum Front of House volunteer is to ensure that the visitor experience is enhanced. You will be expected to deliver a memorable level of customer service proactively engaging with all visitors ensuring that they feel welcome and valued and have an enjoyable experience within the museum and subsequently in the coffee shop.

What we hope you will bring to Brading Roman Villa:

• a friendly, courteous and welcoming manner to all visitors, directing them around the site and answering any questions they may have.

• a professional approach and demeanour when dealing with difficult visitors or situations.

• ability to issue tickets for the Museum/temporary exhibitions ensuring accurate use of the EPOS system and card machines.

• some experience of working in a shop, actively up-selling products, restocking shelves and cleaning/dusting the general area.

• excellent telephone manner, answering calls and, where appropriate, taking and passing on messages to the relevant member of staff.

• ability to promote the Gift Aid Scheme to visitors and recording these

. • some experience of end of day cashing up.


What we can offer you:

• Experience of working in a customer service environment.

• Excellent verbal communication skills.

• Experience of working on a till and cashing up.

• Interaction with visitors from across the UK and further afield with a wide variety of backgrounds and knowledge.


Support: You will be invited to formally meet with the Front of House Manager once a year, to give you the opportunity to provide comments and feedback on your role. This will ensure that we are up to date with our volunteer working practices and provide you and other volunteers an enjoyable and fulfilling role with us. However, should you, at any time, feel the need to discuss any aspect of your role, the Front of House Manager or Volunteers Coordinator will be only too pleased to meet with you

Skills

We hope you will bring:

• Experience of working in a customer service environment.

• Excellent verbal communication skills.

• Experience of working on a till and cashing up.

• Pro-active, highly organised, solutions focused.

• Efficient at managing and prioritising workloads and able to multitask.


Details

  • Diversity and equal opportunities policy
  • Accessibility
  • Age restrictions
  • Child Protection
  • Complaints Policy
  • Confidentially Policy
  • DBS check required
  • Ex Offenders
    subject to offence and spent convictions
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Duke of Edinburgh Award
  • Suitable for Supported Volunteering
  • Suitable for Under 16's
  • Suitable for Under 18's
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Vulnerable Adults Policy
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No Yes Yes Yes Yes Yes No
Afternoon No Yes Yes Yes Yes Yes No
Evening No No No No No No No

Location

Brading Roman Villa
Morton Old Road
Brading
Sandown
Isle of Wight
PO36 0PH


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