Family Contact Worker

Accountability: You will be supervised by the Centre Manager or a member of the management team. Work will be discussed with you and will be made up of a variety of tasks, including supervising and assessing contact, individual work with children, and any other tasks as directed by the centre. Enhanced DBS check will be carried out for this position. Overall Purpose of the Job: To observe and supervise contacts between parents and their children. Principle Duties and Responsibilities • Work within the charities aims. To ensure a safe and stable environment for all accessing services. • Carry out duties as directed by the service and in accordance with the centres policies and procedures. • Maintain accurate records and reports, ensuring client confidentiality and GDPR. • Ensure at all times that the child/young person’s safety and well-being are paramount. • Immediately report to the centre any concerns of a child protection nature in accordance with policy and procedure that may require terminating the contact. • Take responsibility for carrying out Health and Safety Procedure, as it applies to self, other staff, and service user. • Communicate and engage with service users to enhance the opportunities available to them to achieve their potential. • Participate in training and supervision opportunities to ensure development of your own practice. • Attend staff meetings or team meetings as required. • Ensure that requirements of the Complaints Procedure are complied with, and if appropriate, assist with complaint enquiries. • Work within the guidelines drawn up for each specific piece or work i.e., extended contact, community-based contact, indirect contact, managing handovers, family support.


Qualifications and Experience: (Essential = E / Desirable = D) • Hold the following qualifications or equivalent: NVQ 3 in Childcare, Social Work qualification (E) • Experience of working with children/families (E) Knowledge and Skills • Ability to communicate effectively with a wide range of people (D) • Knowledge of the Children Act 1989 (D) • Some knowledge of child development (D) • Good recording and report writing skills (D) • Ability to negotiate (D) • Will have the necessary skills to make an assessment (D) Personal Qualities • Ability to work alone and as part of a team (E) • Ability to work flexibly in accordance with the needs of the role (E)


  • Diversity and equal opportunities policy
  • Accessibility
  • Age restrictions
    Over 18s only.
  • Child Protection
  • Complaints Policy
  • Confidentially Policy
  • DBS check required
  • Ex Offenders
  • Expenses reimbursed
    Pre-agreed only.
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Duke of Edinburgh Award
  • Suitable for Supported Volunteering
  • Suitable for Under 16's
  • Suitable for Under 18's
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Vulnerable Adults Policy
  • Written role description

When can I volunteer?

Start Date: 04/04/2022

End Date: 04/04/2024

Mon Tue Wed Thu Fri Sat Sun
Morning No Yes Yes Yes Yes Yes No
Afternoon No Yes Yes Yes Yes Yes No
Evening No No No No No No No

Availability Details

Tidal Family Support Centre opening times are between 09:30 and 18:00.


Roman House
Rink Road
isle of wight
PO33 1LP

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