This is an opportunity to work with an organisation committed to helping people have their voice heard and to improve NHS services on the Isle of Wight.
We provide the Independence Health Complaints Advocacy service and are looking for volunteers to support our advocates and help ensure that vulnerable people living on the Isle of Wight know that they can access free and independent advocacy support.
A volunteer role will include the following:
• Helping to keep our database up to date
• Running reports, once a month and every quarter to send to team manager
• Checking for missing information
• Communicating with Advocates to gain missing information
• Checking over our Pending List • Communicating with referrers outside of the organisation
• Closing cases which are no longer relevant (Pending/waiting list)
Please note that we also are advertising for a Database Volunteer and if the volunteer would be willing more hours we would be very happy with one successful applicant carrying out both roles.
The Advocacy People use a database to manage working hours and confidential client details.
The database holds vital information which we give to Commissioners to show how we are doing or what we can do for them.
You would need to be:
• To be confident in IT skills, Microsoft packages
• Ability to work as part of a team • Able to use initiative to source local links
• Local knowledge of services
• Commitment to promote the views of vulnerable people
• Positive interpersonal skills to engage with a wide range of people
• Ability to learn about the work of The Advocacy People and the services offered
- Diversity and equal opportunities policy
- Age restrictions
- Child Protection
- Complaints Policy
- Confidentially Policy
- DBS check required
- Ex Offenders
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
All volunteers receive a monthly supervision but can speak with their Supervising Advocate at any time if needed. Volunteers are also invited to team meetings and are welcome to join peer support sessions.
- Suitable for Under 18's
- Training provided
All training is provided.
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Vulnerable Adults Policy
- Written role description
When can I volunteer?
We are happy to accept volunteers who may only be able to commit a couple of hours a week as well as those who wish to commit more. Generally volunteering would take place during Monday-Friday within the hours of 9am - 5pm. Occasionally you may be asked to attend an event at the weekend and you would be accompanied by a staff member.
This opportunity can be carried out whilst working from home.