Customer Service Volunteer

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. 

This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective. 

What you will be doing

·         Providing great customer service issuing wheelchairs/equipment and receiving returns. 

·         Using a computer-based stock control system. 

·         Demonstrating safe use of the equipment. 

·         Receiving payments / donations. 

·         Dealing with enquiries from people wanting to hire/loan a wheelchair or other equipment (online, phone and in person). 


ideally has a customer service background

> Enjoys meeting people and has good interpersonal skills

> Is fit and able to lift/move wheelchairs.

 > Is IT-literate (or willing to learn)

> Is willing to attend induction and foundation training

> Will uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and Red Cross policies including Equal Opportunities

> Will act in accordance with our values and behaviours framework

> Will treat people with respect and uphold their dignity

Why we want you

If you enjoy being in an office environment, are compassionate and like meeting people then this could be the role for you. Thanks to volunteers like you we can provide people in your local community with wheelchairs and other mobility equipment to help them through a crisis. This vital service enables people to maintain their independence and quality of life after an illness or injury. Whether it is to help take a relative out, or take a child to school, it makes a difficult and distressing time a little bit easier. Spread the power of kindness with us and help make sure that everyone who needs one can get a wheelchair. 

The skills you need

·         Physically able to safely lift or move wheelchairs and other mobility equipment. 

·         Some customer service experience is desirable. 

·         Enjoy meeting people and good interpersonal skills. 

·         Able to work independently and in a team. 

·         Good IT skills and able to complete on-line training. 

·         Able to commit to a regular shift on a weekly basis. 


What’s in it for you

·         Meet new people and be part of a dynamic and inclusive team. 

·         A great opportunity to use your existing skills or gain new ones. 

·         All training and induction for the role (there is no charge for training). 

·         Reasonable pre-agreed travel expenses for the role including for attending training. 

·         An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives. 


Under-18s: Due to Covid19 restrictions we regret that we are currently unable to provide the required level of supervision, so we cannot offer this opportunity to under-18s in most of our locations. Contact us at to check what is available in your locality 

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For further information contact us on

T: 03000 040309



  • Diversity and equal opportunities policy
  • Accessibility
  • Age restrictions
  • Child Protection
  • Complaints Policy
  • Confidentially Policy
  • DBS check required
  • Ex Offenders
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Duke of Edinburgh Award
  • Suitable for Supported Volunteering
  • Suitable for Under 16's
  • Suitable for Under 18's
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Vulnerable Adults Policy
  • Written role description

When can I volunteer?

Start Date: 07/10/2020

End Date: 30/04/2023

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

1 or more shifts 9am - 1pm


Hunnycross Way
Isle of WIght
PO30 5ZD

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