Citizens Advice Face to Face Adviser

Talk to clients to explore what problems they have come to Citizens Advice for help with

Find information about the client's problems and help them to understand their options

Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls or referring the client to another organisation

Help clients to complete forms either online or paper based

Write a summary of the client's problems and what action you've taken

Assist with spotting cases that are common or unfair, where further evidence may be required and a report written


Excellent verbal communication skills including telephone skills.

Good numeracy and literacy skills

Ability to access relevant signposting information including digital, electronic and written materials.

Good IT skills, including Word, email and internet

Flexibility and willingness to work as part of a team

Ability to encourage clients to do things for themselves wherever possible. Make sure they know they can come back if they have problems.

Ability to build the client's confidence and skills by providing access to appropriate services and online information


  • Diversity and equal opportunities policy
  • Accessibility
  • Age restrictions
    Over 18 years old
  • Child Protection
  • Complaints Policy
  • Confidentially Policy
  • DBS check required
  • Ex Offenders
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Duke of Edinburgh Award
  • Suitable for Supported Volunteering
  • Suitable for Under 16's
  • Suitable for Under 18's
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Vulnerable Adults Policy
  • Written role description

When can I volunteer?

Start Date: 30/01/2020

End Date: 31/07/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


Isle Help Advice Centre
High Street
Isle of Wight
PO30 1UD

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