Talk to clients to explore what problems they have come to Citizens Advice for help with
Find information about the client's problems and help them to understand their options
Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls or referring the client to another organisation
Help clients to complete forms either online or paper based
Write a summary of the client's problems and what action you've taken
Assist with spotting cases that are common or unfair, where further evidence may be required and a report written
Skills
Excellent verbal communication skills including telephone skills.
Good numeracy and literacy skills
Ability to access relevant signposting information including digital, electronic and written materials.
Good IT skills, including Word, email and internet
Flexibility and willingness to work as part of a team
Ability to encourage clients to do things for themselves wherever possible. Make sure they know they can come back if they have problems.
Ability to build the client's confidence and skills by providing access to appropriate services and online information
Details
- Diversity and equal opportunities policy
- Accessibility
- Age restrictions
Over 18 years old - Child Protection
- Complaints Policy
- Confidentially Policy
- DBS check required
- Ex Offenders
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Suitable for Duke of Edinburgh Award
- Suitable for Supported Volunteering
- Suitable for Under 16's
- Suitable for Under 18's
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Vulnerable Adults Policy
- Written role description
When can I volunteer?
Start Date: 30/01/2020
End Date: 31/07/2022
Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
---|---|---|---|---|---|---|---|
Morning | Yes | Yes | Yes | Yes | Yes | No | No |
Afternoon | Yes | Yes | Yes | Yes | Yes | No | No |
Evening | No | No | No | No | No | No | No |
Location
Isle Help Advice Centre
High Street
Newport
Isle of Wight
PO30 1UD
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